Privacy Policy 365cui — How We Protect Your Information

01 Introduction and Scope of This Policy

Welcome to the Privacy Policy page 365cui. We understand that your trust is our most valuable asset, and the protection of your personal data is this platform's highest priority. This document explains in detail how 365cui collects, uses, stores, and protects the information you provide to us when using our online casino platform.

This Privacy Policy applies to all users of the 365cui platform, including unregistered visitors, registered members, and anyone accessing our website via any device. By continuing to use our platform after reading this policy, you consent to the practices described herein.

02 Types of Personal Data We Collect

We only collect information that is genuinely necessary to provide you with the best service. The data we collect falls into several key categories:

We do not collect sensitive data such as medical information, political views, or religious beliefs. All data collection is conducted transparently, and you will be notified when additional information is required.

03 How We Use Your Personal Data

Every piece of information we collect is used for a specific and legitimate purpose. 365cui does not use your data for unrelated purposes without first obtaining your additional consent.

• Account management: Creating and managing your account profile, including registration processing, secure login, and profile information updates.
• Transaction processing: Securely processing all deposits and withdrawals, verifying payment method ownership, and maintaining accurate transaction records.
• Security and fraud prevention: Detecting suspicious activity, preventing unauthorised access, and protecting all members from online fraud.
• Legal compliance: To fulfil obligations under applicable Malaysian laws, including financial reporting requirements and anti-money laundering (AML) compliance.
• Service improvement: Analysing aggregated usage patterns to improve the user experience, identify technical issues, and introduce relevant new features.
• Marketing communications: Sending information about promotions, bonuses, and exclusive offers — only if you have consented to receive them during registration or in your account settings.

04 Information Sharing and Disclosure

365cui does not sell, rent, or trade your personal data to any third party for their own commercial purposes. This is a fundamental principle that cannot be compromised.

However, there are certain situations where we may need to share your information with specific parties:

• Payment service providers: Required transaction details are shared with trusted payment gateway providers solely for processing your deposits and withdrawals.
• Game software providers: Minimum required gameplay data is shared with game content providers to ensure a smooth and fair gaming experience.
• Regulatory authorities: Where required by law or court order, we may be obligated to disclose certain information to the relevant authorities.
• Identity verification services: KYC data is shared with authorised third-party identity verification service providers for verification purposes only.

05 Data Security Measures

We continuously invest in security infrastructure to ensure your data remains protected at all times. Our security systems 365cui is designed with a layered approach that includes:

• End-to-end encryption: All data communication between your device and our servers uses TLS 1.3 protocol with 256-bit encryption — the same standard used by leading banking institutions.
• Two-factor authentication (2FA): An additional security layer requiring a second verification during login, ensuring only you can access your account.
• 24/7 Monitoring: Our threat detection system operates around the clock to automatically identify and block suspicious access attempts.
• Hashed password storage: Your password is never stored in plain text — only an irreversible hash value is stored in our database.
• Data segregation: Financial data and personal data are stored in separate systems with strict access controls to minimise the risk of exposure.
• Regular security audits: We conduct regular penetration testing and security audits carried out by independent third parties.

06 Cookies, Sessions, and Tracking Technology

Platform 365cui uses cookies and similar tracking technologies to enhance the user experience and ensure account security. Below are the types of cookies we use:

• Essential cookies: Required for core platform functions such as login verification, session management, and security. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies: Collecting information about how you use the platform — which pages are visited most frequently, how long sessions last — to help us improve the user experience.
• Preference cookies: Saving your preference settings such as language, display theme, and notification preferences so you don't have to reconfigure them every time.
• Analytics cookies: Used to understand aggregated usage patterns for product development purposes. This data does not identify individuals personally.

07 Your Rights Regarding Personal Data

As a platform user 365cui, you have certain rights regarding your personal data, which we deeply respect. Below is a summary of those rights:

To exercise any of the above rights, please contact our customer support team via the live chat available 24/7 within the platform. We will process your request within 30 business days.

08 Data Retention Period

365cui only retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or for as long as required under applicable Malaysian law.

• Active account data: Retained for the duration your account remains active plus at least 5 years after account closure, in line with financial compliance requirements.
• Transaction records: Retained for a minimum of 7 years in accordance with Malaysia's accounting and taxation legal requirements.
• Security logs: Security and access log data is retained for 2 years for the purpose of security incident investigations when required.
• Marketing data: Retained until you withdraw consent, after which it is deleted within 30 days.
• KYC documents: Retained for the period required by anti-money laundering (AML) compliance obligations, typically 5 to 7 years.

09 Underage User Protection

Platform 365cui is intended exclusively for individuals aged 18 and above. We do not knowingly collect, process, or store personal data from individuals under the age of 18.

If we discover that personal data of a minor has been collected unintentionally, we will take immediate steps to delete that data and close the account in question. Parents or guardians who suspect their child has registered on our platform are encouraged to contact us immediately.

10 Amendments to This Privacy Policy

365cui reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, updated legal requirements, or improvements to how we operate. Any significant changes will be communicated to you via an in-platform notification or email to your registered address.

The "Updated" date shown at the top of this page indicates when this Privacy Policy was last reviewed. We encourage you to check this page periodically to ensure you are always up to date with the latest version.

11 Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, our privacy team 365cui ready to assist you.

• Live chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the platform.
• Email: [email protected] — we aim to respond within 48 business hours.
• FAQ Page: For frequently asked questions, visit FAQ page us for an immediate response.